Contents

Azure Raise Support Ticket/Case and Troubleshooting Guide

Introduction

When you use the Azure platform, you can open a case/ticket at any time when you encounter problems or have questions.

The steps for raise a new case/ticket

  1. Go to portal .
  2. Click question mark. https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601642169/raiseCaseAzure/questionMark_lmcxby.png
  3. Click “Help+support” https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601642435/raiseCaseAzure/help_support_hkfrey.png
  4. Click + New support request https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601642617/raiseCaseAzure/newSupportRequest_frt0zt.png
  5. You can open a Technical support request. There is an example. https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601643095/raiseCaseAzure/1_tjkamt.png https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601643175/raiseCaseAzure/2_ymbzj0.png https://res.cloudinary.com/dkvj6mo4c/image/upload/v1601643279/raiseCaseAzure/3_klrqrf.png

Troubleshooting

Permission Issue

If you face the error MSG at the below. You don’t have permission to create a support request To get permission, ask your subscription administrator or owner to assign you ‘Support Request Contributor’ role for the selected subscription. Learn more about role assignments in the portal.

You need contact your subscription administrator or owner to assign the “support request provider” role to the subscription you are currently in used. After, you can raise support ticket.